Privacy Policy

Last updated: [LAST UPDATED DATE]

This policy explains what personal information [BUSINESS NAME] collects when you use this website or contact us, why we collect it, and the choices you have. We keep it short and in plain English.

Who we are

[BUSINESS NAME]
[TRADING ADDRESS]
Phone: [PHONE]
Email: [EMAIL]

[OWNER NAME] is responsible for how your information is handled. We are the “controller” of your personal data under UK data protection law (UK GDPR and the Data Protection Act 2018).

What we collect

  • Enquiry and booking forms: your name, phone number, email address and the details you type in, such as dates, addresses or a description of the job.
  • Calls, texts and WhatsApp messages: your phone number and the content of your messages.
  • Customer records: if you go ahead with a booking or job, the details needed to carry it out and invoice it.
  • Technical data: our web host automatically records basic visit data, such as IP address and browser type, to keep the site secure and working.

We do not use advertising trackers, and we never sell your information.

How we use it and why we are allowed to

  • To reply to your enquiry and give you a quote or booking. This is a step you have asked us to take before a contract.
  • To carry out the work or journey you have booked. This is needed to perform our contract with you.
  • To keep invoices and accounting records. We are legally required to do this.
  • To keep the website secure and stop spam. This is in our legitimate interests.

We will only send you marketing messages if you have clearly agreed to receive them, and you can opt out at any time.

How long we keep it

  • Enquiries that do not lead to a booking: deleted within 12 months.
  • Customer records and invoices: kept for 6 years, as required by HMRC.

Who we share it with

We only share your information with trusted services that help us run the business:

  • Our website hosting provider, which stores the website and form submissions.
  • Email and phone providers that deliver your messages to us.
  • Our accountant and accounting software.
  • Payment providers, if you pay by card.

Some of these providers may store data outside the UK. Where they do, they use legal safeguards approved under UK law to protect it.

Reviews and maps on this website

This website may show our Google reviews and a Google map of the area we cover. These features load content from third-party services. See our Cookie Policy for details.

Your rights

You have the right to:

  • Ask for a copy of the information we hold about you.
  • Ask us to correct anything that is wrong.
  • Ask us to delete your information, where we do not need to keep it by law.
  • Object to, or ask us to limit, how we use your information.
  • Ask for your information in a format you can pass to someone else.

To make a request, contact us using the details above. There is no charge and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.